Cookie Policy
Last updated: 30 January 2025
Version 1.0 • Effective from: 30/01/2025
1. Introduction
This Cookie Policy explains how PickIt ("we," "our," or "us") uses cookies and similar tracking technologies on our website and mobile application. This policy should be read alongside ourPrivacy Policy andTerms of Service.
2. What Are Cookies
Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit our website. They contain information that is transferred to your device's hard drive and allow us to recognize your device and provide you with a more personalized experience.
2.1 Types of Cookies
Session Cookies
Temporary cookies that are deleted when you close your browser.
Persistent Cookies
Remain on your device until they expire or you manually delete them.
First-Party Cookies
Set directly by our website.
Third-Party Cookies
Set by external services we use (e.g., Google Analytics).
3. How We Use Cookies
3.1 Strictly Necessary Cookies
These cookies are essential for the website to function properly. They enable basic functions like page navigation and access to secure areas of the website.
Examples:
- Session Management: Remember your login status
- Security: Prevent cross-site request forgery
- Cookie Consent: Remember your cookie preferences
- Load Balancing: Route requests to appropriate servers
Legal Basis: Legitimate interest (essential for website functionality)
3.2 Performance and Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.
We Use:
- Google Analytics: Website usage statistics and user behavior
- Performance Monitoring: Page load times and technical issues
- Heat Mapping: User interaction patterns (anonymized)
Legal Basis: Consent (you can opt-out anytime)
Retention: 26 months (Google Analytics standard)
3.3 Functional Cookies
These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings.
Examples:
- Language Preferences: Remember your chosen language
- Accessibility Settings: Font size, contrast preferences
- Location Settings: Remember your preferred map area
- UI Preferences: Dashboard layout and display options
Legal Basis: Consent (you can disable in settings)
3.4 Marketing and Targeting Cookies
These cookies track your browsing habits to enable us to show you relevant advertisements and measure the effectiveness of our marketing campaigns.
Currently We Do NOT Use:
- Advertising cookies
- Cross-site tracking
- Behavioral targeting
- Social media tracking pixels
Note: We prioritize privacy and currently do not use marketing cookies. If this changes, we will update this policy and request your explicit consent.
4. Detailed Cookie List
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| pickit_session | Maintains user session | Session | Essential |
| cookie_consent | Stores cookie preferences | 1 year | Essential |
| csrf_token | Security protection | Session | Essential |
| _ga | Google Analytics - distinguishes users | 2 years | Analytics |
| _ga_* | Google Analytics - session state | 2 years | Analytics |
| user_preferences | Stores UI and accessibility settings | 1 year | Functional |
5. Third-Party Cookies
5.1 Google Analytics
Purpose: Website analytics and user behavior analysis
Data Collected: Page views, session duration, bounce rate, device information
Privacy: IP addresses are anonymized
Opt-out:Google Analytics Opt-out Browser Add-on
Privacy Policy:Google Privacy Policy
5.2 Google Maps
Purpose: Display interactive maps and route visualization
Data Collected: Location data, map interactions
Usage: Only when accessing map features
Privacy Policy:Google Privacy Policy
6. Managing Your Cookie Preferences
6.1 Cookie Consent Banner
When you first visit our website, you'll see a cookie consent banner where you can:
- Accept all cookies
- Reject non-essential cookies
- Customize your preferences by cookie category
6.2 Changing Your Preferences
You can change your cookie preferences at any time by:
- Clicking the "Cookie Preferences" link in our website footer
- Accessing the preferences through your account settings
- Clearing cookies through your browser settings
6.3 Browser Controls
Most web browsers allow you to control cookies through their settings. You can:
- Block all cookies
- Allow only first-party cookies
- Delete existing cookies
- Get notified when cookies are set
Note: Disabling essential cookies may affect website functionality. Some features may not work properly without cookies enabled.
Browser-Specific Instructions:
7. Mobile App Data Collection
Our mobile application may collect similar information to cookies through:
- Local Storage: Storing preferences and settings locally on your device
- Analytics SDKs: Collecting usage statistics and crash reports
- Device Identifiers: For security and fraud prevention
You can control these through your device's privacy settings and our in-app privacy controls.
8. Data Protection and Privacy
8.1 Data Minimization
We only collect cookie data that is necessary for our stated purposes and retain it for the minimum time required.
8.2 Security
Cookie data is transmitted securely using HTTPS encryption and stored in compliance with industry security standards.
8.3 Your Rights
Under UK GDPR, you have the right to:
- Withdraw consent for non-essential cookies
- Access information about cookies we use
- Request deletion of cookie data
- Object to cookie processing
9. Changes to This Cookie Policy
We may update this Cookie Policy periodically to reflect changes in our practices, technology, or legal requirements. We will:
- Notify you of significant changes via email or website notice
- Update the "Last updated" date at the top of this policy
- Request new consent if required by law
10. Contact Information
Privacy Questions: privacy@pickit.app
Data Protection Officer: dpo@pickit.app
General Support: support@pickit.app
For questions about our use of cookies or this Cookie Policy, please contact us at privacy@pickit.app